CRM, Customer Services and Telephony

Increase the efficiency of your customer contact staff through CRM and integrated Telephony. Your Customers should feel that you exist just for them and them alone.

How CRM Compliments Enterprise Resource Planning:

CRM solutions evolved out of stand-alone systems for sales force automation, marketing automation, call- centre and service automation into all-encompassing solutions for the front office. The purpose of front office CRM solutions is to gather all the information about a company’s prospects and customers and their interactions in one place. Employees must be able to share this information with their partners in order to make market-facing business processes more efficient. Use to enhance customer satisfaction and loyalty by consistently providing customers with better levels of service.

Navision CRM is fully integrated into the total ERP package, and is used to create To Do’s for any member of the business. The days of CRM being just a Customer Services Department tool have now gone. The use of CRM is now available, throughout the business. Create a To Do on the Quality Manager to contact his counterpart in your customers business. He in turn can create a task on the Transport manager to raise a return order. Etc.

(CTI) Computer Telephone Integration and Navision CRM can link directly with Switchboard for both outgoing and incoming alls. Incoming matches the phone number and brings up the relevant customer card for the customer.
When phoning out, activate button against phone number and interaction input screen is activated and the call made.

Navision CRM integrates totally with Microsoft Outlook enabling the Enterprise to act as a coordinated entity.